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Exchange: (800) 873-4561
For a life threatening situation, call 911 or proceed to the nearest emergency room.
If you need to reach a physician for an urgent issue after regular business hours, please call the exchange to speak with the physician on-call.
Note: Your personal physician may not be on-call and refills or antibiotics will not be provided after regular business hours.
Appointment line: (314) 525-1224
To provide exceptional care to each patient, a scheduled appointment is required. Please call our office to schedule an appointment.
Please provide our office with 24 hours (advance) notice for appointment cancellations.
To facilitate medication refills, please have your pharmacy fax your refill request.
Fax: (314) 525-4957
We make every effort to expedite refill requests; however, please make refill requests with your pharmacy a few days prior to depletion.
Co-payments and patient balances are due at the time of service. Per St. Anthony's Physician Organization (SAPO) and our Central Billing Office (CBO), there is a returned check fee of $30.00.
Referral Line: (314) 525-1224
Note: It is the patient's responsibility to obtain referral authorization before visiting a specialist.
If your insurance company requires a referral for a procedure or specialist, please call the referral line. We request 5 business days advance notice to fulfill referral requests.
Most referrals are managed over the phone, and upon completion will be faxed to the appropriate provider/specialist. To expedite your referral and ensure our office is submitting to the appropriate physician or facility, please have the following information:
1) First and last name of the provider/specialist
2) Type of provider/specialist
3) Reason for visit
4) Date & time of appointment
5) Phone and fax number
To ensure our providers accept your insurance plan, please verify coverage by contacting your insurance provider’s customer service department. Customer service contact information is typically listed on the reverse side of your insurance card.
Prior to services rendered it is important to review insurance information with our staff; therefore, please have your insurance card available during each office visit.
We make every effort to contact you within a reasonable time regarding your test results. If you have not heard from our office within two weeks from the date of service, please contact our office.
In an effort to contact you and provide important services, please notify our office with any changes in name, address, phone number, pharmacy, or insurance information.
Labs are sent to St. Anthony’s (our office’s preferred laboratory service). If you have a specific laboratory preference, please inform our office.
Fee: up to $50.00
Note: A fee is collected prior to the return or distribution of letters, forms, and FMLA paperwork/services. Please allow up to 10 business days for form completion.